Official Documents
Fx99 takes the privacy of every user seriously. This document clearly outlines how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010.
Our Commitment
Six core principles that form the foundation of fx99's privacy policy — designed specifically to keep Malaysian users' data safe and protected at all times.
This Privacy Policy explains how fx99 (operating under the domain fx99.asia) collects, processes, stores, and protects your personal information as a user of our platform. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and are fully committed to safeguarding every user's privacy to the highest standard. By using the fx99 platform, you consent to the data protection practices described in this document.
Fx99 is an online betting platform serving users in Malaysia. We take our responsibility to protect your personal information seriously — whether it is shared when you register an account, make a deposit via Touch 'n Go eWallet or DuitNow, place a bet on a Malaysia Super League or EPL match, play slots, or reach out to our support team.
This Privacy Policy applies to all fx99 users in Malaysia, including those accessing the platform via smartphone, tablet, or computer. It also covers all information we collect through the fx99.asia website and all related communications.
Important: This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Guide fx99 for a full overview of your rights and responsibilities as a user of our platform.
Fx99 only collects data that is necessary to deliver quality services, maintain platform security, and meet applicable legal requirements. Below are the categories of data we collect and the purposes for which they are collected:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, national identification number (MyKad), date of birth | Account registration, KYC verification, age verification |
| Contact Data | Mobile number, email address, residential address | Account communications, transaction confirmations, customer support |
| Financial Data | Bank account details, eWallet numbers (Touch 'n Go, GrabPay, DuitNow), transaction records | Processing deposits and withdrawals, fraud prevention |
| Usage Data | Betting records, games played, session duration, login history | Service improvement, fraud detection, responsible gaming |
| Technical Data | IP address, device type, web browser, operating system | Account security, technical diagnostics, platform optimisation |
| Communication Data | Live chat conversation records, support emails, user feedback | Service improvement, complaint resolution |
We do not collect sensitive data such as health information, religious beliefs, or political affiliations unless specifically required by applicable Malaysian law.
Your financial details, such as your eWallet account number or banking information not stored directly on fx99 servers. All transactions are processed through secure, licensed third-party payment gateways in Malaysia.
Personal data we collect from you as an fx99 user is used for the following lawful purposes:
Fx99 does not use your personal data for automated decision-making that has a significant impact on you without appropriate human oversight.
Fx99 does not sell, rent, or transfer your personal data to third parties for marketing or advertising purposes. However, in the course of operating the platform, we may share your personal data with the following parties strictly on a need-to-know basis:
fx99 Guarantee: Any data shared with third parties is governed by strict data protection agreements. Third parties may only use your data for the specific agreed purposes and are not permitted to process it for any other reason.
Protecting your personal data is a top priority at fx99. We implement a range of technical and organisational security measures to keep your data safe at all times:
While we take all reasonable steps to protect your data, no system is completely immune to every threat. If you suspect your fx99 account has been compromised, please contact us immediately at support@fx99.asia.
Fx99 uses cookies and similar tracking technologies to enhance the user experience on our platform. Below is an explanation of the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the fx99 platform. For non-essential cookies, we will request your consent before they are activated.
fx99 does not use third-party cookies for advertising or to track your activity on websites outside the fx99.asia platform.
Under Malaysia's Personal Data Protection Act 2010, you as an fx99 user have the following rights regarding your personal data:
To exercise any of the above rights, please submit a written request to support@fx99.asia stating the right you wish to exercise and the details required to verify your identity. fx99 will respond within 21 business days from the date the request is received.
Fx99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required under Malaysian law. General retention periods are as follows:
Once the designated retention period has elapsed, your data will be securely deleted or anonymised using procedures that ensure it cannot be recovered or re-identified.
The fx99 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we find that we have collected personal data from a minor under the age of majority without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. If you believe your underage child has registered an account with fx99, please contact us immediately at support@fx99.asia and we will respond promptly.
Child Protection Commitment: fx99 applies age verification procedures during registration and KYC checks to prevent minors from accessing the platform. This is part of our commitment to responsible gaming.
Fx99 reserves the right to amend, update, or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological developments. Any amendments take effect immediately upon publication of the latest version at fx99.asia/privacy-policy.
For material amendments — such as significant changes to how we use or share your data — fx99 will endeavour to notify you via your registered email or an in-platform notification at least 14 days before the changes take effect.
It is your responsibility to review this Privacy Policy periodically. Continued use of the fx99 platform after any amendments are published constitutes your acceptance of the revised terms. The "Last Updated" date at the top of this document will always reflect the most current version of this policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how fx99 handles your personal data, please reach out to our team through the following channels:
If you are dissatisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD), the regulatory body overseeing PDPA compliance in Malaysia.
Additional information: For a fuller understanding of your rights, please also refer to Terms & Conditions, Responsible Gaming, and FAQ fx99.
Join over 500,000 Malaysian players who trust fx99. Our platform is secured with 256-bit SSL encryption and is fully compliant with Malaysia's PDPA 2010. Sign up for free today.